MedicAlert® Foundation New Zealand is a non-profit, member-based charitable organization that relies solely on donations, service and product fees to provide service to its members. MedicAlert receives no government funding.

Donations allow us to keep the cost of the service to a minimum for all members.

No donation amount is too large or small and we appreciate your continued support in our mission to provide all New Zealanders with potentially life-threatening health conditions or special medical needs with MedicAlert protection. You can donate now directly online, via phone or simply post us a cheque. Donate Now

Firstly, two vital pieces of information are always included as they make our emblem a Break Glass Device to access your MedicAlert Patient Vitals – Electronic Health Record.
They are:

• Your Membership identification number, and
• The telephone number of MedicAlert’s 24 Hour Emergency Hotline.

The next question is: Do you have any specific wishes that you would like incorporated in the emblem?

For instance, is the emblem primarily for someone with a mental illness/disability or for someone with a heart or respiratory condition? Will the emblem be mainly used as an identity device for a person with Dementia or Alzheimers?

Your response will be considered when MedicAlert sets up our custom engraving profile. MedicAlert will also follow the instructions of your Doctor. If we feel there is any ambiguity we will send you an email and request a response or give you a call.

Annual Members
All paid up annual members are entitled to free unlimited demographic and medical file updates and should log-in to their personal members account to make free changes to personal information in their ManageMyHealth™ account. Clinical diagnosis and prescription medications are required to be authenticated by your clinician either electronically or via a certificate. If you require assistance please contact us inquiry@medicalert.co.nzPlease Note: If your information changes significantly, we recommend you reorder a new product. If you are unsure please call us at 0800 840 111.

Lifetime Members
Lifetime members are entitled to free unlimited demographic updates and are charged a fee for staff to process an update to their MedicAlert Patient Vitals record. Go to ManageMyHealth to make free changes to your personal information in your ManageMyHealth™ account. Clinical diagnosis and prescription medications are required to be authenticated by your clinician either electronically or via a certificate. If you require assistance please contact us inquiry@medicalert.co.nz
Please Note: If your information changes significantly, we recommend you reorder a new product. If you are unsure please call us at 0800 840 111.

If you are taking any medication on an ongoing basis, have a medical condition that could be life threatening or are allergic to drugs, food or environmental elements (e.g. bee stings, pollen etc), then you need MedicAlert.

MedicAlert ensures your vital medical information is immediately known to emergency health care providers. It gives any First Responder an opportunity of providing informed first aid and will speak for you when you cannot. Without MedicAlert’s medical identification and 24 hour hotline service, you are leaving your emergency care at risk, especially when every second counts.

MedicAlert offers much more than a piece of jewellery. It offers peace of mind through a vital fully supported service. Our products are linked to a membership and here is why it is extremely important to have the two together.

• MedicAlert is trusted by clinicians because we provide a service that keeps your vital information available at all times. MedicAlert is your voice when you cannot speak for yourself.
• You can ensure your medical record is up to date at any time. MedicAlert will process these updates for you when ever you notify us. This service is all inclusive in your annual membership service fee.
• Our 24/7 Emergency Hotline service provides the First Responder with additional information on your MedicAlert Patient Vitals – Electronic Health Record.
• Your unique membership ID number located on the back of the emblem allows the Health or Emergency Responder to access our 24/7 emergency hotline should they require any additional information regarding your health condition, current medications or names and telephone numbers of your emergency contacts, all of which is hosted on a secure confidential system.
• MedicAlert provides a Membership Services Office available during normal business hours. You can contact the Membership Services office using a FREE Phone 0800 number when ever you need.
• MedicAlert also provides you with one free Medical Emergency wallet card per year (if required).

Again, all of these services are included in your annual membership service fee.

MedicAlert is a membership based community. If you are not a MedicAlert member and not wearing an authentic MedicAlert medical identification, then you are wearing an imitation ID. Imitation IDs found in jewellery stores, pharmacies and on the internet are not supported by the unique MedicAlert 24 hour protection and 24 hour Emergency Information Service. See how MedicAlert differs...

Standard membership costs as little as $40 a year (incl GST) for MedicAlert’s Patient Vitals Service. For an additional $15 a year, you can upgrade to the Advanced Protection Service which provides you with additional benefits. The Benefits of MedicAlert.

Joining the MedicAlert community is easy. There are 4 easy ways to become a member:

• Online: Join us Enrol Now
• Phone: Call us at 0800 840 111 – We can process your enrolment over the phone
• Mail: Print off and complete this Enrolment Form, then mail it to us
• Your GP: Your General Practitioner* can refer you directly during a consultation.

* Applies to General Practitioners using Medtech 32 practice management software.

A few important pointers for you:

• Make sure you have your personal information available, including your address, telephone number, email address, date of birth, family emergency contacts and your Doctor’s name and Medical Centre.
• With your permission when you enroll, MedicAlert can electronically collect patient medical information from most New Zealand General Practitioners. We will let you know and provide you with a form, if you need to collect and forward this yourself.
• Have your credit card information ready.

New Zealanders young and old with potentially life-threatening health conditions or special medical needs can be protected with financial support from Work and Income New Zealand. To arrange an appointment with a Case Manager call:
Work and Income New Zealand
0800 559 009

Yes, to ensure continued MedicAlert protection and service, you can request automatic renewal at any time. To automatically renew: Complete this Direct Debit Form, fill in your details and send it to MedicAlert – we can take care of the rest for you.

Alternately you can choose the 5 Year Membership Option while Enrolling Online. Importantly: When you do this you will benefit from discounts on the multi-year membership and you will not need to worry about renewing for another 5 years.

You can, either online, or call us at 0800 840 111 – Ext ‘0’ or wait for the Operator.

We provide customized engraving that is very specific for each member.

Stainless steel products usually ship within three weeks.

Precious metal products (silver and gold) usually ship within four weeks.

Delivery: Please allow two to three business days for NZ Post to delivery your product. Special courier arrangements can be made at your cost by contacting us at 0800 840 111.

MedicAlert has many different medical identification products to suit your lifestyle. Select from a variety of bracelet and necklet styles as well as precious metal material. Go to the Products page.

Each product will have a unique cost depending on the material and the weight of the product (e.g. gold). Current pricing is available for each product. Go to the Products page.

14ct Gold products are priced on application as they are made to order and prices can vary due to international currency and gold price fluctuations.

MedicAlert provides a one year warranty on all its products in accordance with the New Zealand Consumer Guarantees Act.

Please contact us at 0800 840 111 before forwarding a product for repair or re-sizing. A fee may apply and payment will be required before the work is completed.

Please send your product to the following address:

Attention: Repairs Department
MedicAlert® Foundation
PO Box 40028
Upper Hutt 5140

Or, Courier to:

Attention: Repairs Department
MedicAlert® Foundation
CBD Towers
Level 8
90 Main Street
Upper Hutt 5018

MedicAlert recommends the stainless steel petite emblem for use by babies and toddlers. It is lightweight, low maintenance and difficult to remove. It can also be customized to fit a small wrist.

Larger emblems usually do have the capacity to include more engraving when they are first engraved.

Once engraved however, adding additional information to any emblem can be possible but it is not guaranteed or necessarily recommended. This is a case by case circumstance dependant on what is being requested and remaining space available.

The condition of your emblem’s engraving should also be considered as it is not possible to re-engrave over the top.

If LOST or FOUND kindly contact us at 0800 840 111 immediately.