Previous
Updates
Please
read all previous COVID-19 updates and notices so you are fully informed and do
not miss any important information.
ESSENTIAL SERVICE - GOVERNMENT CONFIRMATION
The Foundation has now received formal written confirmation its nationwide and international service is an ESSENTIAL SERVICE.
MBIE is working hard
to confirm the status of essential services across the country during this unprecedented time
in New Zealand's history. We welcome this confirmation; it assists people to
understand the importance and necessity of what we do to help protect Kiwis
lives
Dispatching Medical ID's
The Foundation has dispatched over one hundred Service Supported and Clinically Validated Medical ID's today and we expect this to continue, while Members continue to get their information updated, in their best interests. MedicAlert Medical ID's are the most trusted and most recognised Emergency
Medical
Information Device in New Zealand. We operate to strict standards that keep our Members safe.
Membership
Services calls to 0800 840 111
The
Foundation is continuing to be overwhelmed by calls. Please be patient and kind
with our staff, they are under considerable stress and pressure and need to
keep calls short and to the point to get through as many callers as possible.
If
you strike a delay when you call, please follow instructions on the call to
request a call back, this will occur when staff are next available to respond. You will not lose your place in the queue.
Paying fees late and waiving of late payment fees
Please
click on this link regarding
Invoicing, Late Payment Fees and Financial Hardship
NB:
If you have not yet paid your fees, you may still receive overdue notices with late payment fees on them – the
Foundations invoicing and reminder system is automated and is not able to be
changed in Civil Emergency circumstances like this. Please ignore any late payment
fees on your overdue notice and pay the fees portion only.
Non-payment
of Late Payment Fees is valid for payments made prior to 30 June 2020.
Extra
Staffing
Extra
staff have now commenced work – however we do need more staff due to demand and will
keep working on this.
Any
Donation
to help increase staffing
would be extremely helpful at this time.
Again,
please help the Foundation help you - frustration is avoidable
Most
delays in attending to calls are being caused by those who are not correctly informed, who make incorrect assumptions and need lengthy explanations, which is not helpful. Please take this time to
read the Foundations
Member Terms Statement
, If you need a form to fill in, or would like more policy or procedural information. Please see if it is available to
download here first
.
If
you can complete, scan and email your form to
inquiry@MedicAlert.co.nz
that would be preferred,
otherwise please post it to MedicAlert Foundation, PO Box 40028, Upper Hutt,
5140.
Please
Be Nice
Please
maintain a polite, positive and productive working environment for our staff.
This is essential to help staff remain motivated to attend work and be available
to assist Members in this difficult time. Please be calm, be prepared, co-operate and make
your communication clear and succinct, so staff can attend to your needs quickly and don't keep others waiting more than necessary.
Thank you for your understanding and assistance, we are working hard in your best interests.